Post written by Susan Mazer, Ph.D.   All of our patients’ opinions and perceptions are evidence-based.  Each of us uses deductive reasoning to make predictions into the immediate future. Deductive reasoning is adding up what we know to arrive and understand what...

  What does it take to do the obvious?   Post written by Susan Mazer, Ph.D.   So much research, and so little traction!  That is what’s been happening with strong data supporting the effective use of music with people with dementia. There is even research that points to the characteristics that music must have to help mitigate anxiety and stress for people with dementia, as well as patients in hospitals.  And, yet, it is still considered an exception to usual and customary care.

What does it take to do the obvious?

    Post written by Susan Mazer   I have been writing about hospital noise for many years. And, I am convinced that much of the conversation and rationale behind reducing noise is wrong. I say that because when we talk about noise as...

    Post writen by Susan Mazer, Ph.D.   In the beginning, humans made up stories to explain the mystery of life. And, while we may call it mythology, whatever we have come to believe is more about the story than about scientific study. The patient...

    Post by Susan Mazer   While I have written about patient safety many times, I don’t feel that I have nailed the case for “safety collectivism” — the idea that keeping everyone safe starts by taking care of one. Current safety regulations almost...

  Your Environment, Your Health   When the snow starts melting and temperatures turn above freezing here in Minnesota, everyone becomes happier. There's an almost tangible change in everyone's attitude that is powerful. If the changing of the season can have this profound effect on people's well-being, how much of an effect can the environment of a clinical setting have on someone's recovery? This very question was the impetus for what Transform Presenter Susan Mazer, Ph.D., took to create the C.A.R.E. Channel and her Healing Healthcare Systems business. For Dr. Mazer, the environment of the patient's room is critical to not only patient recovery, but also the clinical staff's well-being. In her own personal experience it became evident how the noises around the hospital, the lack of windows and layout of her room all affected her and the staff as they interacted. We connected with Dr. Mazer on Skype to talk with her more about the Patient Experience, and how creating an environment that helped establish a human connection to the patient is beneficial to everyone. Listen to the full conversation after the break!

    Guest Post by Transform 2013 Presenter, Susan Mazer   Last week, we had a two-hour company wide meeting going over our health plan options for the coming year. While the premiums went up slightly, the coverage is better. In fact, the good news is that,...

    While the healthcare industry is focused on measuring outcomes, we have also reduced the human outcomes to multiple choice tests.The 31-question HCAHPS survey is supposed to cover the most relevant issues that make up a patient experience. Multiple Choice. The surveys...

  Guest Blog Post by 2013 Transform Presenter, Susan Mazer   I keep coming back to the patient experience as being elusive, difficult to nail down, and more difficult to actually make happen and control. Added to that is the role of the...

    Guest Post by Transform 2013 Presenter, Susan Mazer.   The pyramid is the common model for company leadership. However, turning it upside down is the magical way an organization can grow into its potential. In a small company, department, or committee, the actual...