PillPack Podcast   What began with a common place question of, "What if?" at a weekend MIT Hacking Medicine event, TJ Parker (CEO and Co-Founder of PillPack) found his team had come out with a foundation that began the journey to birth PillPack: an online pharmacy delivering a personalized roll of pre-sorted medications, every two weeks to your door, along with a recyclable dispenser and any other medications that cannot be placed into packets, like liquids and inhalers. In their own words, "PillPack is a full service pharmacy that delivers a better, simpler experience through convenient packaging, modern technology, and personalized service." With utilizing design thinking and service design, Parker and his team of pharmacists and innovators have focused on the sole solution of delivering an incredible customer experience for those who manage multiple medications daily. We connected with Parker over Skype to learn more about their journey, as well as how design thinking changed the traditional career of a Pharmacist. Listen to our conversation with TJ Parker after the break:
  Better Outcomes By Design   Post Written by Philip Kersten   Thinking disruptively is not something society typically encourages--or rewards. The desire to change something that already works is an odd drive that has been opposed by those of the mindset that if something isn’t broken it shouldn’t be fixed. However, this desire to change--and improve upon--current models of an existing system is exactly what the Mayo Clinic’s Center for Innovation (CFI) encourages and hopes to cultivate.

    Lorna Ross, Director of Design at the Center for Innovation at Mayo Clinic, discusses how design can be used as an agent for change in complex systems such as health care at the Service Design Network in Sweden.   She showcases projects...

  Design research is like the demo phase of remodeling. To rework a basement requires dismantling much of it—taking the drywall, or in my case, smoky wood paneling that had been painted “Fluffy biscuit” (per an old paint can label) down—so...

    For our sixth podcast from the Center for Innovation we spoke with CFI Service Designer Leslie Ruckman on service design and the emerging service and experience economy and it’s impact on healthcare delivery. These aspects all play an important role in...