As 2014 winds down, and we pen our resolutions and goals for 2015, this inspiration from the past is a great reminder to be purposeful with our work and lives. In a local co-working office, there was a quote written on...

    Lorna Ross, Director of Design at the Center for Innovation at Mayo Clinic, discusses how design can be used as an agent for change in complex systems such as health care at the Service Design Network in Sweden.   She showcases projects...

    Mark D. Smith, MD, MBA, knows America’s healthcare system like few others. After earning degrees from Harvard, the University of North Carolina at Chapel Hill, and the Wharton School at the University of Pennsylvania, Smith has taught at Johns Hopkins,...

    While the healthcare industry is focused on measuring outcomes, we have also reduced the human outcomes to multiple choice tests.The 31-question HCAHPS survey is supposed to cover the most relevant issues that make up a patient experience. Multiple Choice. The surveys...

  Bernita Blog Post   Listening to patients is what medical teams at Mayo Clinic do each day. To honor Mayo's 150th Anniversary, StoryCorps was asked to listen to and record several patient stories. Each Friday for the next ten weeks, a new story will be posted on the Mayo Clinic News Network.