Lorna Ross, Director of Design at the Center for Innovation at Mayo Clinic, discusses how design can be used as an agent for change in complex systems such as health care at the Service Design Network in Sweden.   She showcases projects...

    Mark D. Smith, MD, MBA, knows America’s healthcare system like few others. After earning degrees from Harvard, the University of North Carolina at Chapel Hill, and the Wharton School at the University of Pennsylvania, Smith has taught at Johns Hopkins,...

    While the healthcare industry is focused on measuring outcomes, we have also reduced the human outcomes to multiple choice tests.The 31-question HCAHPS survey is supposed to cover the most relevant issues that make up a patient experience. Multiple Choice. The surveys...

    Larry Keeley opened his Transform 2014 presentation, Sometimes things change … by reminding the audience that, in reality, things change all the time. Change is unstoppable. Keeley, the president and co-founder of innovation consulting firm Doblin, Inc. and author of Ten...