More than anything, the recent two-day symposium at Mayo Clinic – “Transform 2010—Thinking Differently about Health Care” – got me reflecting about how we make moral decisions as human beings. This question was to me the sparkling golden thread running through...

[youtube=http://www.youtube.com/watch?v=StfI1fsMqPQ] No one would suggest attending an educational symposium simply for the food. Well, maybe no one but us. But the food at next week's Transform2010: Thinking Differently About Health Care may be more interesting than most, and it's a great...

I love to make things with my hands. And while I’ve made many things that were irrelevant, tangential or just plain ugly, the act of creating helps me sort through ideas and tease out what works and what doesn’t. In...

Last September I spoke at our Transform Symposium about the power of conversation. In that talk, I mentioned that there was a significant amount of research out there to support my thesis that a healthcare delivery system focused on fostering good conversations...

A colleague shared this radio story, The Bus Stop, a podcast from WNYC's RadioLab, as part of some research we were doing into the experience of living with Alzheimer's.  I was struck by the imaginative shift in the goal of the design. I...

One of my favorite insights from design research was about how objects convey a range of latent messages. I was struck by how seemingly good intensions are open to unexpected and negative interpretation. During a recent project in designing a stool...

Part of being embedded in the medical practice is the access I have as a designer. I am constantly amazed by how willing people are to be involved in our research activities. I have had the opportunity to shadow physicians,...

...A sympathetic touch from a doctor leaves people with the impression that the visit lasted twice as long, compared with estimates from people who were untouched.... Healthcare delivery innovation is stigmatized by the fact that its new concepts are rarely shockingly new or...