Andy-DeLao---Oxymoron     Post written by Andy DeLao   Healthcare. According to Wikipedia healthcare is the diagnosis, treatment, and prevention of disease, illness, injury, and other physical and mental impairments in human beings. (Wikipedia definition) It refers to the work done in providing primary care, secondary care, tertiary care, as well as in public health.

    Blog post written by Andy DeLao   Process improvement. The 80 / 20 rule. 6 Sigma. Lean. Defects. Waste. Efficiency. Output. Production. Value added. Automation. Productivity. Workflow. Capacity Management. Quality. Access. Costs. Scale. I have noticed over the past few years that as...

  Health Care Isn't Rocket Science   Post written by Andy DeLao   After spending a day at the Chateau De Versailles at a Design Thinking Bootcamp For Healthcare, my team came back together to go over our interviews, share the stories, write down our observations, and to share any photographs, video, or other items we may have collected as part of our immersion. We then took all of our information and went into another room where we saw this on the wall:

    Post written by Andy DeLao   A while back I had the privilege of participating in the #HCLDR chat. The evening’s topic was entitled: Shifting The Paradigm: Retail Clinics & Urgent Care Centers. In the midst of the conversation I had a moment of inspiration:     Why doesn’t healthcare,...

    Post written by Andy DeLao   Patient experience. It what's in. It's what's vogue. It's all the rage. There is a not a day that one cannot open a paper, a medical journal, Twitter, FaceBook, email, or a conference brochure and not see something...

    Post written by Andy DeLao   Last Thursday night I had the privilege of catching up with my friend and colleague Mike (@uscaspecialist) in Chicago. In the conversation we ended up on the topic of EHR/EMR and meaningful use. We were discussing the...

    Post by Andy DeLao (@cancergeek)     The other day I was catching up on the morning news, articles, and discussion when I happened to come across a post from Tom Peters. (@Tom_Peters) As Tom often does so eloquently, he pointed out the reality that...