A co-founder of Healing HealthCare Systems, Susan is a thought leader and knowledge expert on how the environment of care impacts the patient experience. She is a well-published author, having written articles and whitepapers for major healthcare journals and periodicals focusing on noise in hospitals, speech privacy, patient safety, elder care, and other related topics.
Susan has also been featured on “Good Morning America” as a hospital noise expert. Susan earned her Ph.D. in Human and Organizational Development from Fielding Graduate University, where she also holds a Master of Arts degree. She was previously awarded a graduate fellowship to Stanford University where she completed her Master of Arts in Musicology. She is also an adjunct faculty member of the Saybrook University College of Mind-Body Medicine.
Susan graduated from Wayne State University and was born in Detroit, Michigan. Prior to her work in healthcare, she had a full-time career as a jazz harpist, performing with Dallas Smith, and such notables as Ahmad Jamal, Frank Sinatra, and Julio Iglesias. Susan and Dallas’s music has been featured on NPR, the Discovery Channel, and NOVA. They are also the founders and sponsors of the Elder Care Concert Series in Reno, Nevada, which is administered by the Sierra Arts Foundation.