Post Written By Rohan Kulkarni, Vice President of Healthcare Strategy and Portfolio at Xerox The successes of Accountable Care Organizations (ACOs) and the boom of practices that embrace Population Health Management are pushing the adoption of outcome-based pricing. While we are still...

Post Written By Guest Blogger, Susan E. Mazer Compassion is evidenced in many ways, many of which are not verbal. Being compassionate is about a universal kindness that is real and genuine that shows itself in every aspect of the healthcare organization. Often...

Post Written By Guest Blogger, Bernadette Keefe MD “Pseudo-dangers represent further opportunities to avoid problems we do not wish to confront….” – Barry Glassner, The Culture of Fear Introduction For a while now, I’ve been concerned about the increasing role that fear has played as a...

Post Written By Guest Blogger, MyIdealPtExp “The most valuable commodity I know of is information.” In the movie Wall Street, Gordon Gekko made it known to Bud Fox that he didn’t need more information, he needed new information. It made me think of its...

Post Written By Guest Blogger, Susan E. Mazer I read this statement on a mug recently and wondered if I was confused or believed what I read. How many Google searches have I done about any particular disease, drug, symptom? So many. Then, I thought about...

Post Written By Guest Blogger, Andy DeLao Another verbal joust between Mike (@uscaspecialist) and I this week was on the topic of patients, engagement, and getting shit done. I shared a few observations with Mike: “Satisfaction” always seems to be highest in oncology...

Post Written By Pivot Design Group Think of service design as your experience in preparing for and watching a movie. Everything from the hype around the movie trailer, booking tickets in advance, reading box office reviews, seeing the latest tabloid buzz about...

Post Written By Kathy Kastner Death Denying: it’s meme that describes our ability to accept that we’re going to die: we neither want to talk about it, nor concede it could even happen to us. I submit that denying death is nothing new. We’ve...

Post Written By Steph Habif When the Affordable Care Act first rolled out, I wrote about the spike in emergency room visits. Omabacare, as a policy, is designed to do the exact opposite – lower unnecessary ER visits by providing more people with healthcare coverage....

Post Written By Andy DeLaO Click here for video clip I was watching the latest episode of Blackish and there was this wonderful scene between Dre and Bow. They are sitting in a spa getting a pedicure when Dre begins to speak Vietnamese...