01 Jul The Three R’s of Prototyping
Health care is fundamentally a service. Although products aid health care professionals in doing their jobs, the relationship among patient, family, and the health system is where the action takes place. Here at the Center for Innovation, much of our work involves developing new services.
One benefit of CFI's integration with the clinical practice is that we can prototype in a live environment. Many of our designs can be prototyped with actual patients and providers whose feedback is invaluable. The three "R's" of prototyping help with building the proper framework for innovative prototyping.
To prototype effectively, you have to go just far enough to give users an idea of how it would work. Don't worry about getting all of the kinks out of the system at this stage. You want it to be just good enough to show off the idea in the fastest, least expensive way.
When you prototype, you are working to learn. What do you want to learn through prototyping? When you decide what that is, design the prototype to help answer that question.
We almost never do anything fast in health care organizations. We're inherently deliberate. But with prototyping, speed is important. It helps you liberate yourself from obsession about detail and helps you keep track of what you're learning. Make it fast.