In health care, change seldom happens quickly. We're accustomed to thinking in-depth about new services or ways of delivering care before we implement them. There are many reasons why we tend to be so deliberate. We work in a safety-conscious...

  Health care is fundamentally a service. Although products aid health care professionals in doing their jobs, the relationship among patient, family, and the health system is where the action takes place. Here at the Center for Innovation, much of our...

  The ways that people interact in health care settings are highly scripted, and the traditions that emerge around these scripts make it hard to fundamentally change the interactions. But by changing just one aspect of the system - through this...

Over Thanksgiving weekend I had the opportunity to see the play Warhorse. It was nothing less than transcendent. No disrespect to Steven Spielberg who has the movie version coming out in the next few weeks but the challenge of creating an...