An Interview with CFI’s Nel Pilgrim-Rukavina Nel Pilgrim-Rukavina is a Service Designer at the Mayo Clinic Center for Innovation where she collaborates with diverse teams to tackle complex problems. Her current work is focused on taking grassroots ideas within Mayo Clinic...

    An elderly man pushes an elderly woman across the brown and blue carpet of the pedestrian subway connecting the Mayo Clinic Campus in Rochester, Minnesota. Husband and wife, I would guess, because they don’t speak to each other as they...