Mayo Clinic Center for Innovation

Transforming the way health care is experienced and delivered

December 18th, 2014 · Leave a Comment

Transform on the Air Waves

By center_for_innovation

Transform on MPR 12.23 Facebook Image

 
This coming Tuesday, December 23rd, Minnesota Public Radio will be featuring two of our Transform 2014 talks from Lauren Taylor and Thomas Fisher, M.D., M.P.H.
If you live within broadcast range of Minnesota Public Radio, tune in to 91.7 FM on the 23rd at Noon, or 9pm to hear their talks again.
For those who live further away, you can listen to the broadcast live streaming on Minnesota Public Radio's website here.
 

Lauren TaylorLauren A. Taylor is the co-author of "The American Health Care Paradox," released in November of [...]

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Tags: Center for Innovation, CFI, collaboration, communication, conversations, creativity, decision making, Design, Design Research, Design Thinking, Health Care, Healthcare, Healthcare Delivery, Innovation, Lauren Taylor, Mayo Clinic, Minnesota Public Radio, MPR, MPR News, symposium, Thomas Fisher, Transform, Transform symposium, TXFM

December 17th, 2014 · Leave a Comment

Designing for Consequence

By center_for_innovation

 


 
Lorna Ross, Director of Design at the Center for Innovation at Mayo Clinic, discusses how design can be used as an agent for change in complex systems such as health care at the Service Design Network in Sweden.
 
She showcases projects and case studies, and shares lessons learned throughout her career in Service Design. She also focuses on how service design has evolved to adapt to a clinical context, and how creativity and imagination can gain credibility in an evidence-based culture.
 
 
Find out more about the Center for Innovation.
 
 
 
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Tags: Center for Innovation, CFI, change, collaboration, communication, community, conversations, creativity, decision making, Design, Design Research, Design Thinking, Health, Health Care, Healthcare, Healthcare Delivery, Innovation, Lorna Ross, Mayo Clinic, service design, symposium, Transform, Transform symposium, TXFM

December 10th, 2014 · 1 Comment

Changing the Expectations of Health Care Roles

By center_for_innovation

 

Mark Smith Blog Post

 

Mark D. Smith, MD, MBA, knows America’s healthcare system like few others. After earning degrees from Harvard, the University of North Carolina at Chapel Hill, and the Wharton School at the University of Pennsylvania, Smith has taught at Johns Hopkins, served as an attending physician at San Francisco General Hospital, and founded the California HealthCare Foundation, which he operated for nearly 18 years. All these experiences, along with his lengthy repertoire of national level committee and board positions, have made him quite an authority when it comes to the direction of healthcare.

At the Mayo Clinic’s Transform 2014, Smith addressed the [...]

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Tags: Center for Innovation, CFI, change, collaboration, communication, community, creativity, decision making, Design, Design Research, experience, Health, Health Care, Healthcare, Healthcare Delivery, Innovation, Mark Smith, Mayo Clinic, symposium, Transform, Transform symposium, TXFM

December 5th, 2014 · Leave a Comment

Transforming Global Health Care: The Power of Personal Health Technologies

By center_for_innovation

 

Disman-Post

 

At age 19, when Eric Dishman was diagnosed with cancer, full kidney failure and given 9 months to live he believed the diagnosis. He admits that the moment he heard the prognosis of “9 months and cancer” he became a “passive patient.”

Dishman shared his personal story about his battle with cancer and his healthcare experiences. He talked about the transformation he had to “make the health care system do” for an eventually “proactive patient” like himself.

Through his experience, Dishman discerned that “diagnostic boxes have a powerful gravity. The diagnosis labels a patient from that point forward.” He discovered that the “label” may not be questioned [...]

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Tags: Center for Innovation, CFI, change, collaboration, communication, community, conversations, creativity, decision making, Design, Design Research, Eric Dishman, Health, Health Care, Healthcare, Healthcare Delivery, IDEO, Innovation, Mayo Clinic, Speakers, symposium, Transform, Transform symposium, TXFM

December 3rd, 2014 · 1 Comment

Do We Really Want to Know About the Patient Experience?

By center_for_innovation

 

Ignorance Isn't Bliss

 

While the healthcare industry is focused on measuring outcomes, we have also reduced the human outcomes to multiple choice tests.The 31-question HCAHPS survey is supposed to cover the most relevant issues that make up a patient experience. Multiple Choice.

The surveys are sent out randomly within 24 hours following discharge. So, everything as interpreted retrospectively. Probably most people who take these tests guess at the most likely approved answer rather than what is actually true. And, what may be true to what happened is now fading in a recent past that one would rather forget.

Most patient satisfaction surveys should be included in this discussion, [...]

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Tags: Center for Innovation, CFI, change, collaboration, communication, community, conversations, creativity, decision making, Design, Design Research, Design Thinking, Healing Health, Health, Health Care, Healthcare, Healthcare Delivery, Innovation, Mayo Clinic, Speakers, Susan Mazer, Transform, Transform symposium, TXFM

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